Tentacle Claw — Support

本地 AI 助手 · Local-first AI Assistant · macOS

✉️ ai@aius.autos · 回复时间 1–2 个工作日

常见问题 / Frequently Asked Questions

首次启动需要多长时间? / How long does the first launch take?

首次启动需要 1–3 分钟完成智能网关引擎初始化。请耐心等待,初始化过程中请勿关闭应用。

The first launch takes 1–3 minutes to initialize the Smart Gateway Engine. Please wait and do not quit the app during initialization.

如何配置 AI 模型? / How do I configure AI models?

进入「智能网关配置」菜单,选择服务商并填入 API Key。支持 OpenAI、Claude、Google、国产大模型等主流服务商。

Open the Smart Gateway Config menu, pick a provider and enter your API Key. OpenAI, Claude, Google and major domestic models are supported.

如何获取 API Key? / Where can I get an API Key?

你可以从 AI 模型服务商的官方网站获取 API Key:

API Keys are available from each model provider's official website.

如何获取 AI 使用额度? / How do I top up AI usage quota?

进入「账户中心 → 金额账单」,通过 App 内购买充值。提供小额、中额、大额三种额度包供选择。

Go to Account Center → Balance & Billing and top up via In-App Purchase. Small, medium and large quota packs are available.

购买的额度可以退款吗? / Can purchased quota be refunded?

App 内购买的退款由 Apple 处理。请通过 Apple 的退款流程申请。

Refunds for In-App Purchases are handled by Apple. Please request a refund through Apple's refund process.

如何恢复购买? / How do I restore purchases?

进入「商品商店」,点击右上角「恢复购买」按钮。恢复购买会找回所有已购买的额度和权益。

Open the Store and tap “Restore Purchases” in the top-right corner. All previously purchased quota and entitlements will be restored.

如何注销账户? / How do I delete my account?

进入「账户中心 → 注销账户」。注销后数据将被删除,此操作不可撤销。注销会解除设备绑定、邮箱及第三方登录关联。

Go to Account Center → Delete Account. All data will be deleted and this cannot be undone. Device binding, email and third-party login associations will be removed.

我的数据安全吗? / Is my data secure?

是的。所有数据存储在您的设备本地(应用沙盒内),不会上传至第三方。应用运行在 Apple App Sandbox 中,与其他应用完全隔离。

Yes. All data is stored locally on your device (inside the app sandbox) and is not uploaded to third parties. The app runs in the Apple App Sandbox, fully isolated from other apps.

支持哪些登录方式? / Which sign-in methods are supported?

支持以下登录方式:

  • 微信扫码登录 / WeChat QR code
  • 邮箱验证码登录 / Email verification code
  • Sign in with Apple
  • Google OAuth 登录 / Google OAuth
支持哪些 macOS 版本? / Which macOS versions are supported?

支持 macOS 12.0 (Monterey) 及以上版本。

macOS 12.0 (Monterey) and later.

可以同时配置多个 AI 模型吗? / Can I configure multiple AI models at once?

可以。你可以在配置面板中添加多个模型服务商,根据需求随时切换使用。

Yes. You can add multiple model providers in the config panel and switch between them at any time.

应用占用多少存储空间? / How much storage does the app use?

应用本体约 200MB,加上运行时资源(JRE、智能网关引擎)总计约 500MB。对话数据根据使用情况增长,通常不超过 100MB。

The app itself is about 200MB; including runtime resources (JRE, Smart Gateway Engine) the total is about 500MB. Conversation data grows with usage and typically stays under 100MB.

系统要求 / System Requirements

操作系统 / OSmacOS 12.0 (Monterey) 或更高版本
处理器 / ProcessorApple Silicon (M1/M2/M3) 或 Intel
内存 / Memory8GB RAM(推荐 16GB)
存储空间 / Storage1GB 可用空间
网络 / Network需要互联网连接(用于 AI 模型 API 调用)

版本历史 / Version History

v1.0.0(2026 年 6 月)
  • 首次发布 / Initial release
  • 内置智能网关智能引擎 / Built-in Smart Gateway Engine
  • 支持多种 AI 模型服务商 / Multiple AI model providers
  • 本地运行,隐私安全 / Local-first, privacy-focused
  • 支持微信、邮箱、Apple ID、Google 登录 / WeChat, email, Apple ID, Google sign-in
  • App 内购买额度 / In-App Purchase quota

联系支持 / Contact Support

如有其他问题,欢迎通过以下方式联系我们:

相关页面:隐私政策 / Privacy Policy · 最终用户许可协议 / EULA